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Terms

TERMS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE AND BUYING PRODUCTS FROM US

Who we are and how to contact us

Alexandrakaiser.com is a site operated by Alexandra Kaiser Limited (“We”). We are registered in England and Wales under company number 10389211 and have our registered office at 271 High Street, Berkhamsted, Hertfordshire HP4 1AA. Our VAT number is 257 1409 07.

To contact us, please email info@alexandrakaiser.com.

 

TERMS OF USE

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our PRIVACY POLICY and our COOKIE POLICY
• If you purchase goods from our site, our Terms and Conditions of Sale as set forth below

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, prices, our users’ needs and our business priorities.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them and all users are over the age of 18.

Our site is for users in the UK and Europe

Our site is directed to people residing in the United Kingdom and selected countries in Europe (see “Terms and Conditions of Sale” regarding countries we deliver to).

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time.

How you may not use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Do not rely on information on this site

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link to our site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact info@alexandrakaiser.com.

Legal Jurisdiction

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

 

TERMS AND CONDITIONS OF SALE

PLEASE READ THESE TERMS CAREFULLY BEFORE YOU SUBMIT YOUR ORDER TO US.

General

How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

We will email you to accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product: should we have charged you, we will refund you in full. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.

We sell to the UK and to the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.

Our Products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and features of the product accurately, we cannot guarantee that a device’s display of the colours and features accurately reflects the colour and features of the products. Your product may vary slightly from those images.

Delivery

We use a parcel service to deliver the products and the parcel service company will contact you once your goods have been dispatched to update you about your delivery. The costs of delivery will be as displayed to you on our website and please note that international delivery time and costs may vary and are subject to customs and duty charges which you are liable for when the product reaches the destination country.

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please bear in mind that we manufacture on a made-to-order basis, i.e. we start with manufacturing after accepting your order. See our SHIPPING & RETURNS policy for current delivery charges and indicative estimates for dispatching and transit times.

You will be responsible for additional delivery costs if you provide us with the wrong delivery and contact information when you order the product.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

If you are not at home when the product is delivered. If no one is available at your address to take delivery the parcel service will leave you a note informing you of how to rearrange delivery.

If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract between us and refund you for the product subject to you being liable for any losses we have suffered as a result of you failing to take delivery.

When you become responsible for the goods. Products will be your responsibility from the time we deliver the product to the address you gave us.

When you own the goods. You own a product once we have received payment in full.

Return of products

Please refer to our RETURNS POLICY with regards to information in when, and how, you can return products to us.

Price and payment

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see below for what happens if we discover an error in the price of the product you order. Please note that we reserve the right to offer discounts and run promotions on the products at any time, so prices of the products may change without notice.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

When you must pay and how you must pay. We accept payment with credit and debit cards as well as via Paypal. You must pay for the products before we dispatch them.

Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

Please refer to our PRIVACY POLICY . We will only give your personal information to third parties where the law either requires or allows us to do so.

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These terms are governed by English law; you can bring legal proceedings in respect of the products in the English and Welsh courts.

 

 


 

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