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Shipping & returns

SHIPPING CHARGES

We work with parcel service providers for shipping. All transit time data is for indicative purposes only and may vary.

Every piece we deliver to you is made-to-order – trying to minimise waste and overproduction by not keeping large stocks but starting with the manufacturing process as soon as your order is accepted. We target to have your product ready to be dispatched within 3 weeks (for sample sales: 1-2 days) after accepting your order. Should this vary, we will contact you as soon as possible.


COUNTRIES AND ESTIMATED TRANSIT TIMES

• At delivery addresses in the UK: next working day after dispatching
• At delivery addresses in Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Spain, Switzerland: 3-5 days after dispatching
• At delivery addresses in Finland, Iceland, Norway, Portugal, Sweden: 4-6 days after dispatching

SHIPPING COSTS

• UK: £10
• Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Spain, Switzerland: £15
• Finland, Iceland, Norway, Portugal, Sweden: £20

 

RETURNS

If you change your mind and you wish to return an item within 14 days of when you receive the product we will provide you a refund under the conditions set forth below:

You must inform us in writing at info@alexandrakaiser.com that you wish to return the product. We will provide you with a return address and a return number. Please ensure the return number is included in the package; returned items without a return number will not be accepted.

Items will only be refunded if they are in their original, unworn condition with all original tags attached and in their original packaging. We will inspect all items upon arrival and return them to you if they do not meet these requirements and/ or show signs of having been used.

We offer free returns on all UK orders. Unfortunately, we are unable to offer free returns for international orders. Any returned items from outside the UK must be sent back to us at your own cost; for your protection we recommend you that any products returned to us can be tracked by you and are insured for their full value. We do not accept responsibility for items lost or damaged in transit.

We will notify you after the inspection is completed. The refund (after deduction of any amounts for taxes, customs and similar charges) will be usually made as soon as possible and normally within 14 days of us receiving the product from you. A credit will be applied to your original payment method; please bear in mind that refunds may take several days to appear in your bank account after we have conducted them.

Please contact us at info@alexandrakaiser.com if the product you received is faulty or does not match the description. Your statutory rights as a customer remain unaffected.

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

REFUSED DELIVERIES

If a delivery is refused by the receiver and returned to ALEXANDRA KAISER, any duties, taxes, postage or customs charges incurred will be deducted from the refund issued.

EXCHANGES

If the item you ordered has the wrong size and you would like to exchange it for another size, please return the item for refund within 14 days of delivery (under the standard return conditions explained above, see “RETURNS”) mentioning the reason for the return and place a new order with the right one. We are afraid our system does not allow us to exchange sizes directly yet and apologise for any inconveniences.

CUSTOMER SERVICE

For further help or any enquiries contact ALEXANDRA KAISER’s customer service at info@alexandrakaiser.com.

 

 

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